We have gathered answers to the most common questions about our products, orders, shipping, and more. If you do not see what you are looking for, feel free to contact us at 888-334-2632. We are happy to help.
Do you ship to my country?
We are delighted to offer international shipping to our valued customers worldwide. However, please note that for shipments both to and from your destination, you are responsible for any duties and taxes imposed by your country's local authorities. This includes duties and taxes incurred for warranty and repair shipments returning to us. We strive to make the shipping process as seamless as possible and are here to assist you with any inquiries you may have regarding international shipping and associated fees.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
We accept returns or exchanges within 30 days of delivery for items in new, unused condition. Shipping costs are non-refundable, and if your order qualified for free shipping, $25 per box will be deducted from your refund. A 20% restocking fee applies to non-exchange returns. If your item arrives damaged or incorrect, contact our Customer Support right away at 888-334-2632.
